GOCONTRIBUTE – TERMS OF USE

GoContribute (a company registered in England & Wales under number 14715722)
These terms and conditions are the basis on which we will supply products and services to you. Our approach to security and privacy is outlined in our Privacy Policy and forms part of these terms and conditions.

By using our services you confirm that you have read these terms and conditions and agree to adhere to them in their entirety, and you confirm that you have read our Privacy Policy. If you do not agree to these terms and conditions, you must not use our services. IF YOU DO NOT AGREE TO THESE TERMS OF USE, YOU CANNOT USE THE APP. YOU MUST BE AGED 18 OR OVER TO ACCEPT THESE TERMS OF USE AND USE THE APP.

Introduction

GoContribute Limited, of 95A Wood Lane, Altrincham WA15 7PG, and our licensors, license you, the collection organiser, to access and use:

The current version of the GoContribute application software, along with the data supplied with the software

The payment services and any other services, that you connect to via our application and the content we (or a third party service provider) provide to you through it

Terms of Use

These terms and conditions apply to your use of our application and services. Whenever you use the application or services, you agree to our Terms of Use. Read these Terms of Use before using or accessing the application and/or the services. Use of the Services is not authorised in any country outside of England.

Your privacy

We only use any personal data we collect through your use of our application in the ways set out in our privacy policy as may be updated from time to time. Certain services are provided by our third party providers, who have their own terms of use and privacy policies, which apply to the use of the services and the data that they separately collect and use for provision of the services – these are available via the links below.

Additional terms that apply to our services

Our application may allow you to access, use, or interact with third-party websites, applications, content, other products and services. Below are further details regarding these services:

  1. Stripe payment processing services – all payment processing services made available via the App are provided by a third party called Stripe Payments Europe Limited. In order to use the payment processing services, you will also need to enter into a separate relationship directly with Stripe, at the point when you register for the App, and on the following terms which apply in addition to these Terms of Use: https://stripe.com/gb/connect-account/legal
  2. Other third party software and services – separate terms and privacy policies may also apply to your use of the App and Services – those separate terms of use are in the form of agreements between us and third party providers

The services referred to below are therefore also governed by the following terms of use and privacy policies:

Stripe Payments Europe Limited
https://stripe.com/gb/connect-account/legal
https://stripe.com/gb/privacy

Google Firebase
https://firebase.google.com/terms
https://firebase.google.com/support/privacy

Google Cloud Platform
https://cloud.google.com/terms/
https://cloud.google.com/security/privacy/

Accessing the application and services

The application is available to access and download, free of charge, using the link on our website onto your device, from either ‘Google Play’ or Apple’s ‘App Store’ marketplaces (the “App Marketplaces”). However, please see below under clause entitled “Service Fees”, regarding whether charges may apply for your actual use of the App. When you access and use our services via the application, you will also be subject to the terms, guidelines and conditions applied by any relevant App Marketplace from whose site you downloaded the application (the “Marketplace Rules”). You should carefully review the Marketplace Rules before downloading the application and ensure that you are able to comply with them. If you have any questions in relation to the relevant Marketplace Rules, you should contact either Google or Apple.

  1. Service Fees
    Fees for contributors – fees for contributing to a collection are 5% of the contribution amount
    Fees for contribution organisers – fees for contribution organisers are 5% of the total amount collected, deducted at the withdrawal point

Once you have agreed to pay our fee and have made a withdrawal from our application, the fee is non-refundable.

Dispute charges

If an individual who is paying into a collection of which you are an organiser disputes a payment with their bank or card issuer, we will (via Stripe) deduct from your GoContribute account the amount of the payment being disputed in addition to a £20 administrative charge plus VAT, and (via Stripe) hold those monies until the dispute is resolved. The dispute resolution process is conducted via Stripe. If the dispute is resolved in the payee’s favour, the disputed amount will be returned to the payee’s card from which the payment was made. If the dispute is resolved in your favour, the disputed amount will be returned to your GoContribute account. In either outcome, the administrative charge of £20 plus VAT is non-refundable.

Payment services

We do not, at any point, directly handle your payments on the application, nor do we ourselves collect our fees, nor do we access any money on the application – this is all done by our payment services provider (Stripe), who are regulated by the Financial Conduct Authority (FCA). Our software integrates with the payment services, and sends communications to the payment services provider, so that the payment processing instructions between a contributor, the banks, the event organiser and payment services provider, are reflected in the application.

Breaches of these Terms of Use

When we consider that a breach of these Terms of Use has occurred, we may take such action as we deem appropriate, including suspending or deleting your account.

Changes to these Terms of Use

We may need to change these Terms of Use to reflect changes in law or best practice or to deal with additional features which we introduce.

Keeping your account secure

You are responsible for keeping your device and your account safe and secure, and you must notify us promptly of any unauthorised use or security breach of your account.

Trademarks and IP rights

We are the owner or the licensee of all intellectual property rights in the Site and in the material published on it by us. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

Personal usage only

We only provide our application and services for domestic usage. You agree not to use our application and services for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. If you use our application or services for any commercial, business or similar purposes, we have the right to immediately suspend your account, without notice to you, for as long as we reasonably deem to be necessary.

We are not liable if you or a contributor takes another contributor’s money

If you, the organiser, or a contributor to that group, defrauds another contributor by stealing their money, refuses to return it to the relevant contributor, or otherwise uses the money in a manner which is not authorised, this is a private matter directly between you and/or other contributors of that group, and we will not be responsible for such losses and we will therefore not reimburse you, or another contributor for any lost or stolen money in such circumstances.

Limit of our liability. If where we are responsible for financial losses that you suffer from using our application or services, which causes you financial loss, then the total maximum amount that we will be liable to you, will be the sum which you personally had contributed to that pot.

Our rights to end your use of our services

We may end your rights to use our services, or suspend your account, at any time by contacting you if we consider that you have broken these Terms of Use in a serious way. We also have the right to terminate these Terms of Use and your App account if the agreement between you and Stripe for the payment processing services (referred to as the Stripe Connected Account Agreement) is terminated or expires for any reason.

We may transfer this agreement to someone else

We may transfer our rights and obligations under these Terms of Use to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under these Terms of Use.

Third party rights

This contract is between you and us. No other person shall have any rights to enforce any of these terms and conditions.